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How to Cancel a Booking made with your AinyFit Account or Check the Bookings you have made in advance
(Please bear in mind our Cancellation Policies when making a cancellation)

HERE ARE THE INSTRUCTIONS FOR CANCELLING/CHECKING A BOOKING:
  • Go to the login page of AinyFit's booking site at https://ainyfit.myfitnessclass.com

  • (If you have forgotten your password, please click here to find out how to reset it)

  • Once you have logged in, go to “My Account” in the main menu.

  • Then choose “Bookings”.

  • You will now see a complete list of all the bookings you have made, complete with class type, date and time. Those bookings will have a red cross next to them.

  • TO CANCEL A BOOKING - CLICK THE RED CROSS NEXT TO THE DATE OF THE CLASS YOU WISH TO CANCEL

  • A box will then pop up saying “Are you sure you would like to cancel this booking”

  • Click “OK” if you are sure.

  • That class will now disappear from the list in your Bookings - and that is it!

  • You will receive a cancellation confirmation email, and so will AinyFit Ltd.
GENERAL POLICY FOR ALL BOOKINGS
  • Only book classes you are as sure as you can be of attending, and please do not book classes too far in advance. 
  • We understand that things pop up in everyday life that can suddenly change your plans, but please cancel a booking, using your AinyFit account only as soon as you know you cannot make it - this will allow the space booked to be re-allocated to the booking system so that someone on the waiting list may use it - this is particularly important for classes with limited space.
  • We do not accept cancellations over the phone, text, email or by any other means.
  • Class dates for booking are released for the next month on the last Thursday of the current month, so you might not be able to book all your spaces at once when buying/using a Class Pass but any unused spaces will be held in your account ready to be used against future bookings as soon as the new dates are released, as long as the Pass is still within date.
  • Bookings can be made right up until the start time of the class, so if you are not sure whether or not you can come to any class, you can always leave it until the last minute to book so that your payment isn't forfeited - see our Cancellation/Refund policy here.
  • Bookings can be cancelled right up until 30 minutes before the start time of the class.
  • See how to make a cancellation here.
CANCELLATION/REFUND POLICY FOR 1-HORSE TOWN PASS (SINGLE CLASS PAYG)
  • Single class PAYG bookings must be cancelled using your AinyFit account only.
  • Single class PAYG bookings are non refundable and non transferable except under seriously extenuating circumstances, when class credits may be issued at AinyFit's discretion.
  • Discretionary AinyFit Class Credits, if and when issued, may only be used for one future booking for a class which falls by its expiry date. Please note that if a booking made with a class credit is subsequently cancelled, it may not be used again and will be forfeited.
  • Single class PAYG bookings are non-transferable to another member.
  • If you are a no-show to the class you have booked on a single class PAYG basis, no refund or credit will be offered.
CANCELLATION POLICY FOR CLASSES BOOKED WITH A SPACE FROM ANY OTHER CLASS PASS
  • Class Pass spaces may not be transferred to another person.
  • Class Pass bookings must be cancelled using your online AinyFit account only: this will allow the space used to be credited back to your Pass for use against a future booking (providing that future booking is made for a class before the Pass reaches its expiry date).
  • A Class Pass is valid for use for a specified number of weeks from its activation date (the activation date is the date of the class it is initially used for - NOT the date it is purchased unless those dates are the same), depending upon which Pass you choose.
  • Each Class Pass has a specified number of "grace" weeks allocated to it, which allows you some flexibility.
  • However, if you don't cancel a booking using your account, or are a no-show at the class booked with a Pass space, that unused space will count towards one of your "grace" weeks.
  •  A Class Pass is designed to take into account your own holidays/appointments/absence due to illness/any other obligations as well as AinyFit's planned closures, so please think about these carefully when making your purchase.
  • Once the valid window for use of a Class Pass is closed, it automatically expires, even if there are spaces left on it, and they may not be carried forward, recredited or refunded under any circumstances.
You acknowledge and agree that by clicking on a “Book Now” button and/or signing up for an account or booking/paying for/taking part in a Class from any of the AinyFit Ltd websites be it virtual or face-to-face, you are submitting a legally binding electronic signature and are entering into a legally binding contract. You acknowledge that your electronic submission constitutes your agreement and intent to be bound by these terms and all those laid down in AinyFit Ltd’s full terms and conditions herein. You hereby agree to the use of electronic signatures, contracts, orders and other records and to electronic delivery of notices, policies and records of transactions initiated or completed through the AinyFit Ltd websites and/or services offered by AinyFit Ltd. Further, you hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means. 
 
*All prices may be liable to change from time to time at the discretion of AinyFit Ltd
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